Shipping policy
Customer Satisfaction:
We insist that you are 100% satisfied and happy with your purchase! If you have any product questions or if you are dissatisfied with a purchase, please call or e-mail us:
(503) 717-1110
To contact us by email click the link HERE. Please include your order number if it's related to an order you have already placed online.
Returns & Exchanges:
Please inspect your order upon receipt. We ask that you notify us of any defective issues within 14 days after arrival of your order. Otherwise most unused/still new purchased items can be returned up to 60 days after purchase date. Returns must be accompanied by a Return Authorization (RA) number. Please contact us if you would like to return an item or need to exchange one. You can include your packing slip or print a copy of your order.
Returns and Exchanges are sent to:
Seaside Surf Returns
1116. S Roosevelt Dr.
Seaside, OR
97138
The customer will pay shipping for any product returned. In the case of an exchange, the customer will also pay shipping for the new product. Clearance items are final and not returnable in most instances.
When returning items to us, please use a courier service with tracking to ensure arrival. The customer is responsible for the returned product until it is delivered to us.
Once we receive a returnable item, refunds will be processed using the original method of payment.
Thank you, and happy surfing.
Shipping & Delivery:
We offer free shipping on orders over $75 via USPS to the contiguous 48 states. Free shipping does not apply to oversized items such as surfboards, heavy oversized items, and board bags. It is at our discretion which shipping method we will use to send to your address. In some cases we may use FedEx or UPS to fulfill free shipping orders. Orders below $75 are charged via carrier supplied rates from Fed Ex, USPS, and UPS for shipping to the contiguous 48 states.
Surfboards are shipped via Flat Rate and a rate is returned for shipping costs. If a shipping rate does not appear in your cart please contact us or you can continue your purchase and we will send you an invoice for the shipping costs. We only ship surfboards via Flat Rate according to board length and we offer or Airport To Airport Freight for bigger items over 8 feet and sales of those items are final and cannot be sent back to us. If damage occurs during shipping a claim will be filed to reimburse for the repair.
Orders not qualifying for free shipping will be sent via USPS, FedEx, or UPS, at our discretion.
Shipping rates are determined in your online shopping cart. Please contact us with any questions or requests.
Time Frame:
Place your order before noon Pacific time, Monday through Friday, and we'll ship it the same day.
Certain situations might delay your package's departure, like billing and address discrepancies. Please check to see your payment and shipping info is correct. In case of a problem on our end, we will contact you asap by e-mail and telephone.
Overnight and 2-day shipping are available, at customer's expense. Keep in mind that USPS only guarantees Express and because of our location it wont leave until the following morning you place your order. It is best to contact us first to determine if it will arrive on time and if our post office can get the package before the trucks leave.
Overnight shipping orders must be placed only on Monday through Thursday by noon Pacific time - the post office is closed on weekends here.
USPS Shipping Disclaimer:
Please be aware that Seaside Surf Shop will not be able to refund, reimburse, or resend packages that are lost or damaged by the United States Postal Service (USPS). The customer assumes full responsibility once the package is with the carrier.
Privacy & Security:
Seaside Surf Shop uses industry-standard practices to ensure the confidentiality of your information. We use Secure SSL to encrypt credit card and personal info. Any information obtained from the customer will remain on a secure database. We do not store credit card numbers.
No one other than Seaside Surf shop will have access to your information. Under no circumstances will we sell, publish, or disclose your info—Never—to any third party.
International Orders:
Do you ship to my country?
See the list below for current countries we ship to.
(Contact us if you're not listed here and would like to order something - we may consider opening to other cold water destinations depending on the region and if shipping can be accommodated.)
Australia
Argentina
Canada
Chile
Denmark
Morocco
Finland
France
Germany
Iceland
Ireland
Israel
Italy
Japan
Netherlands
New Zealand
Norway
Portugal
Spain
Sweden
Switzerland
United Kingdom
USA
The customer shall pay all required duties and taxes. These additional costs are not included in the total paid to Seaside Surf Shop.